Terms & Conditions

1. Company Information

TRIPORA JOURNEYS PRIVATE LIMITED
Website: www.triporaj.com
Email: Info@triporaj.com
Phone: +91 7862033941
Address: SF E-205, Vade Mataram, Near Devaraj Temple Bajkot Godhara Shamlajt Bypass Road, Modasa, Aravalli, Gujarat – 383315, India

2. Services Offered

• Domestic Tour Packages
• International Tour Packages
• Hotel Bookings
• Transportation Arrangements
• Customized Travel Planning
• Group Tours
• Family Tours
• Honeymoon Packages
• Land Package Services

3. Booking Policy

• Booking shall be confirmed only after receiving the required payment.
• Customers must provide accurate traveler information.
• Prices are subject to change until final confirmation.
• Tripora Journeys reserves the right to refuse or cancel any booking at its discretion.
• Incorrect customer information may result in denied services without refund.

4. Payment Terms

• Payments can be made via UPI, bank transfer, QR payment, or approved online payment methods.
• Partial or full advance payment may be required depending on the package.
• Failure to complete payment within the deadline may result in automatic cancellation.
• Payment confirmation shall be treated as acceptance of all Terms & Conditions and cancellation policies.
• Digital records including invoices, WhatsApp confirmations, emails, OTP verification, and payment gateway logs shall constitute valid proof of transaction.

5. Cancellation Policy

30 Days or More Before Departure – 25% Cancellation Charges
15 to 29 Days Before Departure – 50% Cancellation Charges
8 to 14 Days Before Departure – 75% Cancellation Charges
0 to 7 Days Before Departure – 100% Non-Refundable

• Customized packages and promotional bookings may be non-refundable.
• No refund shall be applicable after utilization of any service.
• No refund shall be provided for no-shows, delayed arrivals, or unused services.

6. Refund Policy

• Eligible refunds will be processed within 7–14 business days.
• Payment gateway charges, GST, and administrative fees may be deducted.
• Refunds shall be processed only to the original payment source wherever applicable.

7. Limitation of Liability

Tripora Journeys acts solely as an intermediary between customers and third-party service providers.

Tripora Journeys shall not be liable for:
• Hotel issues or service deficiencies
• Transportation delays or breakdowns
• Loss of baggage or personal belongings
• Injury, illness, accident, or property damage
• Natural disasters or weather disruptions
• Government restrictions or force majeure events

8. Digital Acceptance & Electronic Consent

By making payment or confirming any booking, the customer acknowledges and agrees that Terms & Conditions, cancellation policies, and refund policies have been read and accepted.

WhatsApp messages, invoices, emails, OTP verification, website checkbox acceptance, payment gateway records, and digital communication logs shall be treated as legally valid proof of customer authorization and service agreement.

9. Chargeback & Payment Disputes

Customers agree not to initiate false, fraudulent, or unjustified chargebacks or payment disputes after booking confirmation or successful service delivery.

Tripora Journeys reserves the right to:
• Contest and legally defend chargeback disputes
• Submit invoices, payment confirmations, WhatsApp chats, emails, IP logs, traveler details, and communication records as evidence
• Recover financial losses, penalties, legal expenses, and administrative charges from the customer
• Suspend or permanently block future bookings
• Initiate legal proceedings under applicable Indian laws

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes related to bookings, payments, services, refunds, cancellations, or chargebacks shall fall under the exclusive jurisdiction of competent courts located in Aravalli District, Gujarat, India.