Privacy Policy

This Privacy Policy explains how TRIPORA JOURNEYS PRIVATE LIMITED (“Tripora Journeys”, “Triporaj”, “we”, “our”, or “us”) collects, uses, stores, and protects customer information while using our website and travel-related services.

1. Information We Collect

We may collect the following information:
• Full Name
• Phone Number
• Email Address
• Address and ID Proof
• Payment Information
• Travel Preferences
• Device Information and IP Address
• WhatsApp and communication records

2. How We Use Information

Customer information may be used for:
• Booking confirmations
• Hotel and transportation arrangements
• Customer support
• Payment processing
• Fraud prevention
• Legal compliance
• Marketing and promotional communication
• Service improvement and operational purposes

3. Payment Security

All payments are processed through secure and authorized payment gateways.

Tripora Journeys does not store sensitive banking details such as card numbers, CVV, or UPI PIN information.

Digital payment records, invoices, transaction logs, OTP verification, and payment confirmations may be retained for accounting, legal, fraud prevention, and chargeback defense purposes.

4. Information Sharing

We may share customer information with:
• Hotels
• Transportation providers
• Destination vendors
• Payment gateways
• Legal authorities where required by law

We do not sell customer personal information to third parties.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and tracking technologies to improve user experience, monitor website performance, prevent fraud, and analyze visitor behavior.

6. Data Retention

Tripora Journeys reserves the right to retain invoices, communication records, booking history, IP logs, payment records, traveler details, emails, WhatsApp chats, and customer information for operational, legal, tax, fraud prevention, and dispute resolution purposes.

7. Chargeback & Fraud Prevention

Customer information and communication records may be used as evidence in the event of fraudulent activities, payment disputes, chargebacks, legal proceedings, or investigation requests.

This may include:
• Booking confirmations
• Payment records
• WhatsApp chats
• Email communication
• IP logs
• Device details
• Customer authorization records

8. Data Security

We implement reasonable technical and operational security measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no online platform or internet transmission can be guaranteed as completely secure.

9. Customer Rights

Customers may request:
• Correction of inaccurate information
• Update of contact details
• Deletion of information where legally permissible

Certain records may still be retained where required for legal, taxation, operational, fraud prevention, or dispute handling purposes.

10. Third-Party Links

Our website may contain links to external websites. Tripora Journeys is not responsible for the privacy practices, policies, or content of third-party websites.

11. Policy Updates

Tripora Journeys reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the website.

12. Contact Information

TRIPORA JOURNEYS PRIVATE LIMITED
Website: www.triporaj.com
Email: Info@triporaj.com
Phone: +91 7862033941
Address: SF E-205, Vade Mataram, Near Devaraj Temple Bajkot Godhara Shamlaji Bypass Road, Modasa, Aravalli, Gujarat – 383315, India